At Moko Enterprises, we believe a smooth start sets the tone for everything that follows. Our onboarding process is designed to be clear, supportive, and empowering - so you know exactly what to expect at every step.
Step 1: Intake & Forms
Once you decide to move forward, we’ll send you a personalized intake form tailored to your selected services. This helps us gather key information about your business, goals, and preferences so we can hit the ground running.
Step 2: Project Setup
Based on your responses, we create your client profile and set up your project in our internal systems. You'll receive a welcome email with a link to your Client Portal, where you can track progress, communicate with our team, and access shared files.
Step 3: Tool Access & Configuration
Next, we begin provisioning your selected services. Whether it's a CRM, CMS website, live chat integration, or hosting setup - we configure your tools with your input in mind. You’ll get login credentials, tutorials, and guidance for each platform.
Step 4: Kickoff Meeting
We schedule a kickoff call to align expectations, confirm timelines, and walk through your initial setup. This is your opportunity to ask questions, clarify goals, and meet the people behind your project.
Ongoing Support
Our relationship doesn’t stop at launch. We provide continued support, optional training, and access to documentation to ensure you're confident using your tools.
Pro Tip: Use the Client Portal any time to request updates, upload files, or communicate with your project manager.
We’re here to guide you every step of the way - from the very first form to final delivery, and beyond.