Troubleshooting
Mokonyx Licensing: Troubleshooting & White-label
- Details
- Category: Troubleshooting
- Applicable Software: MokonyxLicensing
- Min Version Number: 1.0 and later
- Max Version Number: Not Applicable
Troubleshooting
| Message | Meaning | Fix |
|---|---|---|
invalid license key | Key not recognized | Re-check the key (case/spacing); confirm it was not revoked |
license expired | Term ended | Renew your subscription/contract |
license suspended / revoked | Disabled by admin | Contact support or your administrator |
domain not authorized | Domain not on the allowlist | Ask an admin to add your domain |
site limit reached | Seat limit hit | Free a seat or add seats |
license required on download | Gated download without a valid license | Activate/renew, then retry |
If updates stop working, first confirm the license validates, then re-check for updates. Still stuck? Contact support with your DLID (not your secret key).
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