Troubleshooting
Fixes for common MokoHub problems - sign-in, updates, notifications, and services.
Fixing Sign-in Problems
- Details
- Category: Troubleshooting
- Applicable Software: MokoHub
- Max Version Number: Not Applicable
MokoHub keeps all your work apps in one window, and you sign in to them the same way you would in a browser: with your Google Workspace account. There is no separate MokoHub username or password to remember. If sign-in gets stuck, this guide walks you through the most common problems and how to fix them.
- Hits: 40
Updates or Notifications Not Working
- Details
- Category: Troubleshooting
- Applicable Software: MokoHub
- Max Version Number: Not Applicable
If MokoHub isn't updating, or one of your services has gone quiet and stopped alerting you to new messages, this guide walks you through the most common causes and how to fix them. No technical background needed - just follow the steps in order.
MokoHub has two separate things that "update," and it helps to know which one you mean:
- The app itself - new versions of MokoHub that install over the old one.
- Your services - the tiles in your sidebar (Gmail, chat, and so on) that show you new-message counts and notifications.
- Hits: 46
A Service Won't Load
- Details
- Category: Troubleshooting
- Applicable Software: MokoHub
- Max Version Number: Not Applicable
Every tile in MokoHub loads a website in its own small browser view. Most of the time it just works, but now and then a tab opens blank, shows an error, or gets stuck part-way through signing in. This guide walks you through the quick fixes, in the order to try them.
Work through the steps from top to bottom. In most cases the very first one clears things up.
- Hits: 48