Tickets
MokonyxTickets gives your Joomla site a built-in helpdesk and ticketing system, so visitors and clients can raise support requests and both sides can track them through to resolution - keeping your support conversations on your own site.
🚀 Tickets Roadmap - See What’s Coming Next!
- Details
- Category: Tickets
- Applicable Software: MokonyxTickets
- Min Version Number: 01.00.12
- Max Version Number: Not Applicable
MokonyxTickets is the support and help-desk engine in the Mokonyx family for Joomla. It gives your team ticket submission (web portal and email), queues with assignment and statuses, threaded staff and customer replies, priorities and categories, canned responses, SLA tracking, automation rules, attachments, satisfaction reviews, and a REST Web Services API - all inside your own Joomla site. It is also becoming the central communications hub: a built-in email engine lets support mail flow in and out, and other Mokonyx products can hand off their own events to Tickets so everything is tracked in one place.
- Hits: 7