Terms, Agreements, and Service Scope Overview
At Moko Enterprises, we want every client to feel confident, clear, and informed. That’s why we outline everything upfront - from what’s included to how we support you after launch.
Service Agreements
Every project begins with a signed service agreement or proposal that includes:
- Defined scope of work
- Pricing and payment schedule
- Project timeline and milestones
- Revision terms and approval expectations
All agreements are accessible via your Client Portal for reference at any time.
What’s Included
Your agreement specifies the deliverables associated with your selected services. Common inclusions:
- CRM/CMS setup and customization
- Website design and module integration
- Branding assets (logos, business cards, etc.)
- Hosting, backups, and system support
Any add-ons or change requests will be quoted separately for approval before work begins.
Terms of Service
Our general Terms of Service cover:
- Your rights and responsibilities as a client
- Our responsibilities as a service provider
- Data ownership, confidentiality, and usage
- Cancellation, refunds, and dispute resolution
You can view the full policy at mokoenterprises.us/terms-of-service
Ongoing Support
Once your project launches, we offer ongoing support via:
- Support ticket system for tracked requests
- Live chat during business hours
- Your dedicated account manager (as listed in your portal)
Pro Tip: Need a custom engagement or out-of-scope work? Just ask - we’re happy to quote flexible solutions that match your needs.